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Return & Refund Policy

At Heaven Bound Store, we are committed to delivering meaningful, high-quality cross and faith-inspired products. If for any reason you are not completely satisfied with your purchase, we’re here to help.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in the original packaging

  • Proof of purchase is required

Non-Returnable Items

  • Gift cards

  • Customized or personalized cross products

  • Items marked as final sale

Refunds

Once we receive and inspect your return, we will notify you of the status.

If approved:

  • Your refund will be processed to your original payment method within 5–10 business days

  • Shipping costs are non-refundable

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with proof (photo/video).

Damaged or Incorrect Items

If you receive a damaged or wrong item, contact us within 48 hours of delivery. We will resolve the issue promptly at no additional cost to you.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service

How to Start a Return

To initiate a return or exchange, please contact us at:
Email: support@heavenboundstore.com
Include your order number and reason for return.

At Heaven Bound Store, your satisfaction matters to us as much as your faith. Thank you for trusting us.