Return Policy

Return & Exchange Policy

At Heaven Bound, we want you to love every purchase. If you're not completely satisfied, we're here to help.

30-Day Return Window

You have 30 days from the date you receive your item to request a return or exchange. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

How to Initiate a Return

To start a return, please contact us at [your email] with your order number and reason for return. We'll provide you with return shipping instructions and a return authorization.

Refunds

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days to your original payment method.

Exchanges

If you need to exchange an item for a different size or style, please contact us and we'll help you find the perfect replacement.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund at no cost to you.

Non-Returnable Items

For hygiene reasons, earrings and certain personalized items cannot be returned unless they arrive damaged or defective.

Questions?

If you have any questions about our return policy, please don't hesitate to reach out. We're here to help make things right.